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Privacy Policy

Last updated: · Onmove Ltd, London

1. Who We Are

Onmove Ltd ("Onmove", "we", "us", "our") is a company registered in England and Wales. Our registered address is 27 Old Gloucester Street, London, WC1N 3AX. We operate an electric transport and removals service across Greater London.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

Questions? Contact our Data Controller at privacy@onmove.co.

2. Data We Collect

We collect the following categories of personal data:

  • Identity data: first name, last name.
  • Contact data: email address, telephone number, postal address (pick-up and drop-off).
  • Booking data: collection/delivery addresses, service type, vehicle preference, date and time, floor level.
  • Technical data: IP address, browser type and version, device type, pages visited, time and date of access (via cookies and server logs).
  • Marketing data: newsletter subscription preferences.
  • Communications data: messages sent via our contact form or chat widget.

We do not collect sensitive personal data (such as health, religion, or ethnic origin) unless strictly necessary and with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes, each grounded in a lawful basis:

  • To provide our services (contract performance): processing bookings, dispatching drivers, sending confirmation and tracking notifications.
  • To communicate with you (legitimate interests): responding to enquiries, providing customer support.
  • To improve our website and services (legitimate interests): analysing usage patterns, fixing technical issues.
  • To send marketing communications (consent): newsletter and promotional emails, only where you have explicitly opted in.
  • To comply with legal obligations (legal obligation): fraud prevention, tax and accounting records.

4. Data Sharing

We do not sell your personal data. We may share it with:

  • Service providers: payment processors, SMS/email platforms, mapping providers, analytics tools — all under strict data processing agreements.
  • Legal authorities: where required by law, court order, or to protect the rights and safety of Onmove or third parties.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified in advance.

No data is transferred outside the UK/EEA without appropriate safeguards (standard contractual clauses or adequacy decisions).

5. Data Retention

We retain your personal data only for as long as necessary for the purposes described above:

  • Booking records: 7 years (UK tax and accounting requirements).
  • Contact form messages: 12 months from last contact.
  • Newsletter subscriptions: until you unsubscribe.
  • Technical/analytics data: 26 months (anonymised after 14 months).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data ("right to be forgotten") where there is no overriding legitimate reason to retain it.
  • Restrict processing in certain circumstances.
  • Data portability — receive your data in a structured, machine-readable format.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at privacy@onmove.co. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include TLS encryption in transit, access controls, and regular security reviews. However, no internet transmission is 100% secure; we encourage you to contact us immediately if you suspect any breach.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, by email. Continued use of our services after changes constitutes acceptance of the updated policy.